How Zipster Rewards Works

TABLE OF CONTENTS

Downloading the new Zippy’s App………………………………………………………………………………………

Signing up for Zipster Rewards……………………………………………………………………………………………

Locating your $100 Food Credit (if eligible) ……………………………………………………………………….

Using your $100 Food Credit (if eligible) …………………………………………………………………………….

Using your food credit at the restaurant………………………………………………………………………………….

Using your food credit when ordering in the app……………………………………………………………………

Earning Zipcoins…………………………………………………………………………………………………………………….

Ordering at the restaurant………………………………………………………………………………………………………….

Ordering in the Zippy’s app and at Zippys.com.……………………………………….…………………………….

Ordering over the phone…………………………………………………………………………………………………………….

Scanning your receipt if you forgot to let us know you’re a Zipster….…………………………………

Redeeming Rewards……………………………………………………………………………………………………………..

Viewing your available rewards………………………………………………………………………………………………..

Redeeming at the restaurant, in the app, and at Zippys.com…….........................................

Account Management…………………………………………………………………………………………………………..

Logging out of your account………………………………………………………………………………….………………….

Updating your information…………………………………………………………………………………………………………

Resetting your password to login to your account…..……………………………………………….…………..

Resetting your passcode to use your food credit or gift cards…………………………………………….

Additional Resources…………………………………………………………………………………………………………….

Downloading the new Zippy’s App

The ﬁrst step to joining Zipster

rewards is downloading the new

Zippy’s app to your smartphone.

Please note there is another app

called Zippy Rewards that is not

aﬃliated with Zippy’s Restaurants

or Zipster Rewards. This app is

white with black “ZR” letters. If you

have downloaded this app, please

delete it and install the new Zippy’s

app.

If you have an Apple iPhone:

1. Open the “App Store”.

2. Tap the gray bar under “Search”.

3. Type “Zippy’s” and press the blue “Search” button.

4. The Zippy’s app, with a white icon that includes the orange Z logo, will

appear at or near the top of the results. Tap “GET”.

5. Your phone will ask you to double click the button on the right-hand

side of your phone. You will have to click it quickly, otherwise only one

click will register and your screen will “go to sleep” and turn black. If

this happens, tap anywhere on your screen and swipe up from the

bottom.

Continued on the following page…

6. Your phone may now ask you for your Apple password.

7. The app will now download to your phone. When it has ﬁnished there

will be a button that says “OPEN”. Tap that to open the Zippy’s app.

If you have an Android phone (ex. Samsung):

1. Open the “Google Play Store” app

2. Tap the search bar at the top of the screen

3. Type “Zippy’s” and press the magnifying glass or

press “enter” on the bottom right hand corner

4. The Zippy’s app, with a white icon that includes the

orange Z logo, will appear at or near the top of your screen. Tap

“Install”.

5. Once it’s done installing you should see an “Open” button and the app

will be added to your phone home screen. Top the “Open” button or

the app on your home screen to open the Zippy’s app.

Signing up for Zipster Rewards

The ﬁrst time you open the new Zippy’s app on your phone you will be

welcomed with a brief tutorial on how the program works. Once you’ve

reviewed, you can select “Join Now” or tap the “skip” button at the bottom

of the screen.

You will now arrive at the “LOGIN / SIGN UP” screen:

1. Tap the “SIGN UP” button.

2. Fill out the sign up form – make

sure to include your Senior Club

membership number in the ﬁeld

titled “Senior Club Members

(Optional)”.

3. Select whether or not you would

like to receive email notiﬁcations

(left is no, right is yes).

4. Tap the orange “SIGN UP” button

at the bottom.

Continued on the following page…

Once you’ve clicked the “SIGN UP” button:

1. You will be asked to select

the Zippy’s that’s closest to

your current location. (Press

“LET’S DO IT”)

2. You may be asked to allow

Zippy’s to use your location.

You can select to allow or not

allow.

3. Choose the Zippy’s location

that you frequent most from

the list.

Once you have signed up and selected your favorite

location you will arrive on the main screen of the

Zippy’s app. You should now see ﬁve icons at the

bottom of your screen. This is your main menu.

● “STORES” – A list of Zippy’s locations with

corresponding information.

● “REWARDS” – Your Zipster Rewards account.

Includes current Zipcoin balance, current offers,

earning, and redeeming.

● “ORDER” – Where you order food from within

the app.

● “E-CARDS” – Where gift cards, as well as the

$100 food credit, is stored.

● “MORE” — Remaining features of app including your proﬁle and the

sign out button.

Locating your $100 food credit

Your food credit resides in the “E-CARDS” section of the app. This section

requires a 4-6 digit “Passcode” similar to what you would use at an ATM

and is designed to keep your food credit, and any additional gift cards, safe.

This passcode is different than the Zipster Rewards password you created

when you signed up.

Locating your $100 food credit:

1. Find and press the “E-CARDS” icon on the main menu.

2. On this screen you should see an orange “MANAGE CARDS” button

(NOTE: If this button says “ADD A CARD” please raise your hand/let

us know).

3. The ﬁrst time you access this part of the app, you will be asked to

create a 4-6 digit passcode. Type in the passcode you would like to

use and press “DONE”.

4. You will then see a gold box at the top of your screen titled “E-Card”

with a series of numbers below. This is your food credit.

Using your $100 food credit

If you’re placing an order in one of our restaurants:

1. Open the Zippy’s app on your phone.

2. Tap “E-CARDS” from the main menu.

3. Tap “MANAGE CARDS”.

4. Select your “E-Card” food credit.

5. Work with your cashier or server to scan your QR Code (the black and

white box).

Continued on the following page…

6. Once that’s scanned, the cashier or server will ask you for your pin

number. To ﬁnd this, click on the blue bubble next to the QR code

titled “View E-Pin”.

7. On the next screen enter your 4-6 digit passcode (like your ATM card)

8. Share the number that now appears in the blue bubble. Note that this

number will not change unless you press the refresh button below it.

If you’d like, you can write down your pin number now and save it so you

don’t have to go through steps 6 - 8 every time you use your card in store.

Food Credit Pin Number: _______________________________

If you’re placing an order using the Zippy’s app on your phone:

1. Tap the “ORDER” button from the main menu.

2. Select the location where you’d like to pick up your order.

3. Search through the menu to ﬁnd the menu item you would like. Press

“ADD TO CART” when you want to add it to your order.

4. Tap “UP NEXT: REVIEW ORDER” when you’ve added all of the items

you’d like.

5. A screen will pop-up with order additions including utensils and

straws. Add if you would like. Tap “NO THANKS” if not needed.

6. Review your order. If everything looks correct press “UP NEXT:

SCHEDULE ORDER”

7. Make sure your phone number is correct, select pickup or curbside,

and select prepare immediately or set a date/time for pickup. Once

everything is correct press “UP NEXT: MAKE PAYMENT”

8. You will now be able to redeem any

available offer (NOTE: This will be

covered in the Redeeming Rewards

section), add a tip, and review your

order total. Once correct, press “PAY

NOW”

9. You will now see the “PAYMENT

METHOD” screen where you will select

your form of payment. Along with “Pay

At Store” you will see your food credit

listed as “Zippy’s Gift Card” with its

remaining balance. Press “Zippy’s Gift

Card” and it will change to a brown color.

Once it’s been selected press the “PAY

$X.XX” button at the bottom of the

screen. You will be asked to enter your

4-6 passcode (like your ATM pin) before

your order is placed.

Earning Zipcoins

You will earn 10 Zipcoins for every dollar you spend. (Excludes Alcohol, Gift

Cards, Merchandise, Tips, Service Fees, Taxes, and Zippy’s Holiday Meal

Packages.) In order to earn those Zipcoins we’ll need to know it’s you

placing the order.

If you’re placing an order in one of our restaurants:

1. Provide your phone number to the cashier or server

2. Alternatively, you can scan a QR code as follows:

a. Press the “REWARDS” button on the main menu of the Zippy’s

app

b. Press the orange “EARN” button

c. Have the cashier or server scan the QR code that appears at the

top of the screen

If you’re placing an order in the Zippy’s app for pickup:

1. As long as you’re logged in, no additional steps need to be taken to

earn your Zipcoins when you order

If you’re placing an order on Zippy’s website:

1. Click the sign in button at any point during the order

2. Enter your Zipster Rewards account email and password on the

screen that follows

If you’re placing a call in order for pickup :

1. When you arrive at the store to pick up and pay for your order, provide

your phone number to the cashier.

If you ever forget to log in, provide your phone number, etc. you will be able

to claim your Zipcoins by scanning the QR code on the receipt with the

Zippy’s app:

1. Press the “REWARDS” button on the main menu.

2. Press the “EARN” button.

3. Press the “SCAN RECEIPT BARCODE” button. This will activate your

phones camera, which you can point at the QR code on your receipt.

You can also press the “ENTER RECEIPT BARCODE NUMBER” and

type in the numbers below the QR code on your receipt.

4. NOTE: If the Zipcoins already being assigned to your account you will

receive an error message stating that the receipt has already been

scanned.

Redeeming Zipcoins

Use Zipcoins for free Zippy’s favorites, no matter how you order or where

you eat.

To view your available rewards:

1. Tap the “REWARDS” button on

the main menu

2. If you have any offers available

to you, like the free Zip Pac after

you ﬁrst purchase, you will see it

here.

3. Depending on your Zipcoin

balance (at the top of the

Rewards screen), you may have unlocked our base rewards. You can

view these rewards by pressing the “REDEEM” button and scrolling

through the list.

To use your available rewards in store:

1. Ask your cashier or server after they’ve taken your phone number to

log you in.

2. Locate a reward you would like to use from within the Zippy’s app

3. Press the “REDEEM” button.

4. A pop-up message will appear letting you know that you can scan a

QR code to redeem a reward. Press ”Redeem Now”.

5. A QR code will appear on your screen. Tell the cashier or server you’d

like to use a reward and you have a QR code to scan.

NOTE: Reward QR codes have a 60-second countdown timer on them. Once

that time expires, the reward will be returned to your account momentarily.

To use your available rewards in the Zippy’s App:

1. Place an order as outlined in the “Earning Zipcoins” section of this

document.

2. Make sure to add the menu item you’d like to redeem while creating

your order.

3. When you arrive at the “MAKE PAYMENT” screen, tap the button titled

“Redeem” under the blue “AVAILABLE OFFERS” bar.

4. All of your available offers will appear on this screen. Select the offer

you would like to use and tap “REDEEM”. (Note: You need to have that

menu item in your order already.)

5. A pop-up will appear that asks you to conﬁrm that you want to apply

the reward to your order. Press “Apply”.

6. You will see the price of the reward menu item discounted from your

check total. Press “CHECKOUT” to continue the order.

To use your available rewards when ordering at Zippys.com:

1. Make sure you are signed in as instructed in the “Earning Zipcoins”

section of this document.

2. Add the menu item you’d like to redeem while creating your order.

3. When you arrive at the checkout screen there will be an area devoted

to rewards. Simply click “Apply” for any reward you would like to use.

If you do not see any rewards your account does not currently have

any available.

If you’re placing a call in order for pickup:

You cannot redeem a reward over the phone. If you’d like to use a reward on

a call-in order, please let the cashier know when you’re making payment at

pickup.

Account Management

If you need to log out of your account:

1. Press the “MORE” button on the

main menu.

2. Press the “Logout” button. This

will log you out of your account

and send you back to the app

If you need to update yours account information:

1. Press the “MORE” button on the main menu.

2. Press the “Proﬁle” button.

3. Make any necessary changes and press “SAVE CHANGES”

NOTE: All of your Rewards/Zipcoins will be permanently lost if you decide

to delete your account.

If you forgot or need to reset your password for your Zipster Rewards

account:

1. Select “LOGIN” from the Login/Sign Up screen.

2. Enter the email address associated with your account. Leave the

“Password” ﬁeld empty.

3. Press the “Reset Password” link

4. An email will be sent to the email address you provided. There will be

a link in the email that you will need to click. That will send you to a

page where you can create a new password. (You cannot use a

password that was previously assigned to your account.)

If you forgot or need to reset your passcode to access your food credit or gift

cards on the “E-Card” tab

1. Press the “Forgot Passcode?” button on the passcode entry screen

2. An email will be sent to the email address associated with your

Zipster Rewards account

3. Follow the instructions in the email to reset your passcode

Additional Resources

There is an 8-minute instructional video that provides a

demonstration of everything included in this doc. You can ﬁnd this at

www.zippys.com/rewards

If you ever have a question you can call any of our restaurants or our

administrative oﬃce and press #4 from the menu.

You can email [email protected]